How to cancel the order?

After the order payment is successful, the user can check the order status in the account order details

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

What should I do if my return order takes too long to process?

The return order service time of is Monday-Friday/7:00 AM-4:00 PM (EST).

Once you apply for a return, we will process the return order for you within 1-3 business days.

Orders are not processed on weekends.

If a return order takes longer than 3 business days to process, please contact us at [email protected] and we will resolve the issue for you as soon as possible.

How to apply for a return?

Please send an email to [email protected] to contact our customer service staff Cordell Hovnanian to apply for a return.

What are the return requirements?

The returned garment steamer is in brand new condition.

Please use the original packaging for the returned garment steamer.

The returned garment steamer has no problem of artificial damage.

The returned garment steamer has no broken.

The returned garment steamer has no missing components.

The returned garment steamer will not affect our secondary sales.

If there are accessories, please return them together.

What is the return process?

(1) The return validity period for the garment steamer is within 30 natural days after receipt.

(2) Once you apply for a return, we will process the return order for you within 1-3 business days.

(3) If you need to return the garment steamer, please send it to be returned to 5847 Norcross St, Detroit, Michigan, recipient is Cordell Hovnanian.

(4) Please send us the order number and courier information to [email protected] after you sending garment steamer.

(5) Once the returned garment steamer has arrived at’s warehouse and has been successfully inspected, the refund process will be started.

Who is responsible for return shipping?

If it is the customer’s personal reason: dislike color/workmanship/style/feel of garment steamer, the return freight will be for the buyer’s account.

If the garment steamer we sent is defective/damaged/lost/wrong/broken, the return freight will be for

How to obtain a refund?

After we receive your returned garment steamer, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.

Do we charge a re-listing fee?

All returns of garment steamers on do not charge a re-listing fee.

Need help?

You can contact our customer service staff Cordell Hovnanian by email [email protected] at any time if you have any other questions of Return Policy.

We will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.